Questions & Answers
How does ThingMfg.co work?
Simple! Send us your artwork or your idea and we’ll help you make high-quality custom pins and patches at a fair price.
What makes ThingMfg.co better than other manufacturers?
Glad you asked! Three main reasons:
1. We’re obsessive about quality. We’ve heard it time and time again from our customers: Our pins and patches just look better. Compare our products to others and you’ll notice a huge difference in the quality of our design, materials, and finishing.
2. We’re production pros. We’ve been doing this for nearly a decade and we’ve successfully manufactured hundreds of products. We have perfected the production process and we’ll make sure that your pins and patches look amazing the first time and every time.
3. We really, genuinely care about you and your project. It makes us super happy to help people bring their creative visions to life. We’re here to help!
Where are you located?
ThingMfg.co is based in Columbus, Ohio, USA.
Where are your custom pins and patches made?
Most of our custom pins and patches are made by our factory partners in Asia.
Do you offer Made in the USA patches and pins?
Yes! If you are looking for American made pins and patches, we can help manufacture your pins, patches, and other products domestically in the USA.
What is your minimum/maximum order?
We make custom pins and patches starting at 100 pieces and can produce quantities over 100,000 pieces.
Do you offer discounted pricing for large quantities?
We offer discounted prices at 250, 500, and 1000 pieces. Special pricing is available for orders over 1,000 pieces. Please email us for a quote.
How much will my custom pins and patches cost?
View our pricing tables to see estimated costs for custom pins and patches. Most of the pins and patches we make fall within this “standard” range so this will give you a good idea of what your custom piece will cost. Pricing may vary based on your design, especially if you have special requests like extra large size, upgraded finishes, etc. Tell us more about your project and we’ll quote you a flat rate per piece depending on your design and quantity.
Are there any setup fees, plate fees, mold fees, or die fees?
No way! Our goal is to keep pricing as simple as possible and we hate surprises. We will never charge you any setup fees. We’ll quote you a flat rate per piece depending on your design and quantity.
Will I receive a proof or sample before production begins?
After you send us your artwork, we will send you a free digital proof that shows what your custom pin or patch will look like. Physical pre-production samples are available for an additional fee.
How should I prepare my artwork? What file types do you accept?
For designers: For vector files, please outline your art (fonts especially) and send as an AI, EPS, or PDF. For raster files, please make it as high-res as possible and send as a JPG, GIF, TIFF, or PNG.
For non-designers: Have a logo file or other image? Go ahead and send it over! If you don't have any artwork, that's fine too. Email us your idea and we’ll help make it happen.
I’ve never designed a custom pin or patch before. What do I need to know?
For pins, each color needs to be separated by a line of metal, so make sure to include this in your design. For patches, remember that the embroidery process will simplify your design somewhat, so keep it simple for the best results.
Can you make (insert product here)?
Yes! We have manufactured many different products, including jewelry, keychains, t-shirts, hats, silicone wristbands, notebooks, greeting cards, art prints, picture frames, mugs, and more. We’ll be adding new products to the site very soon, but in the meantime, you can email us with your ideas.
How do I pay for my order?
All orders must be paid in full before production begins. Once you approve your quote and digital proof, we will email you an invoice that you can pay quickly and securely online. We accept all major credit cards, PayPal, and bank transfers.
What is your turnaround time? When will my order ship?
We provide quotes within 24 hours. Most orders take 3-4 weeks for production and shipping. However, unexpected factory and freight delays do happen on occasion. If you need your pins and patches by a specific date, just let us know.
Where will my order ship from?
Your order will ship from our studio in Columbus, Ohio, USA. We personally inspect each order for quality before sending it to you.
How much will shipping cost?
Shipping is charged separately and calculated based on your location, order quantity, and delivery requirements.
Have your enamel pins been tested for lead?
Yes, our enamel pins have been independently lab tested and are free of lead, heavy metals, and phthalates.
What is your refund policy?
Because all of our custom products are made to order, all sales are final. But don’t worry! You’ll get to review and approve a digital proof of your pin or patch before production begins. We’re proud to say we’ve never had a return!
What if I still have questions?
Ask away! Email info@thingmfg.co and we’ll help you out.